Want to send a special message with your order? Is it someone's special day or you just want to let them know you love them and you care? Then we have you covered! Simply let us know what you want hand written on the card and we'll place it in with your order to surprise that special someone.
Hemp Co VIP Perks and giveaways
We love our customers as much as we love giving gifts.
So join our VIP Perks and giveaways program for your chance to win!
We are a small Australian made and owned business who is passionate about what we do, so every purchase you make of our products means the world to us.
To give back, we would like to invite you to join our Hemp Co VIP loyalty program.
This way, every time you shop with us you will earn points that are redeemable for discounts which means you can enjoy our naturally better products more often!
It’s easy to earn points! In fact, you can earn points in so many different ways:
HOW DO MY PERKS POINTS TURN INTO PRODUCT OR DISCOUNTS?
500 POINTS = $5 VOUCHER
1000 POINTS = $10 VOUCHER
1000 POINTS = FREE SHIPPING
2000 POINTS = $25 VOUCHER
But wait! Did you know that you can also SHARE & WIN on Instagram?
Because we really love giving away free products to people who will love them as much as we do…
Simply follow us at @HempCoAustralia.
Then post a photo or a story of you unboxing, storing or using any Hemp Co product, tag @HempCoAustralia and use #HempCoAustralia for a chance to win two products.
That’s one for you, and one to share with a friend!
Follow us at @HempCoAustralia.
Then tag a friend whom you would love to share a product with on any of our product posts. The more times you share and tag friends the more chances you will have to win.
A new winner will be announced every Wednesday.
Check out our Terms Of Service here, and start earning points for products today!
Sign up to start earning Perk Points today
Welcome to the VIP rewards program!
Shop with us, and start earning Perk Points
RETURNS AND REFUNDS
Hemp Co Australia handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Should you wish to return your order, please notify us within 7 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment.
All refunds are made at the discretion of Hemp Co Australia.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Certain types of items cannot be exchanged, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Frequently Asked Questions
Oh good! You are in the right place to find out everything you need to know about Hemp Co Australia & our products. Read on…
Is Hemp really the most sustainable crop in the world?
Hemp is a sustainable crop that can be used to produce a vast array of biodegradable materials, and interestingly it is also (basically) a weed.
Which may sound strange, but it’s actually one of the things that makes it so sustainable.
Hemp plants grow abundantly with little water and no pesticides (hooray!), which we all know is a positive on both the environment and on our skin. It also takes up relatively little space in the environment for the yield it produces per acre, when compared to trees. This means that we can have a greater output, but with a smaller footprint.
Do you use your own products?
Heck yes! We actually developed these products with the help of our Chemist for our own use, and we loved them so much that we knew we had to make them accessible to YOU!
How long does shipping take?
We use Australia Post to deliver our parcels to within Australia.
Shipping usually takes within 1-5 business days for Australian orders once they are packed and processed. However please note that there may potentially be shipment congestions of up to 10 days due to unusually high amounts of parcels being sent within Australia due to COVID-19. This is out of our control, though you will continuously be updated via shipping updates.
Do you offer a money-back guarantee?
Yes, we want you to love our products as much as we do, which is why we have a 30 day money-back guarantee. This means that we will give you a refund if you are not happy with the results after one month of consistently using our products.
We require before and after photos to be able to address any concerns that you have with our products, so please remember to take photos before using any skin care or beard care products from Hemp Co Australia.
What if I have an allergic reaction from using the products?
If you have suspected or known skin allergies, we suggest consulting with your GP prior to purchasing.
We also recommend patch testing any Hemp Co Australia products on a small patch of skin either inside of your elbow or behind your ear prior to use.
If you do have an allergic reaction, then please contact us via firstname.lastname@example.org.
We will be happy to refund you, however we do require that you provide before and after photos so we can assess your reaction to our products.
I would like to change my delivery address or cancel my order, but I think it has already been shipped?
We strongly recommend that you always double-check your address before placing your order, as once it has dispatched then there is nothing we can do.
If you wish to cancel your order after it has been dispatched then you will need to wait for it to reach you and then return it to us at your own cost for a refund.
What happens if I enter an incorrect/incomplete address at the checkout?
Please contact us at email@example.com as soon as possible so we can try and update your order with your correct address.
Please note however, that we are not held liable if you enter an incomplete or incorrect address.
I have placed an order however I haven’t received order confirmation?
Please check your junk / spam folder and ensure you have entered a valid email address.
How often should I use Hemp Co Australia skin care for best results?
For best results we recommend using our Eye Elixir and Daily Moisturiser every morning and night (both AM and PM).
Our Peppermint & Hemp Cleanser can be used daily in the PM for best results.
Our Avocado & Hemp Green Clay Mask should be used 3 times a week for best results. Always remember to moisturise with our Daily Moisturiser 15 minutes after your Clay Mask application.
Is redness after using the cleanser normal?
Our Cleanser is soft and gentle as it replenishes the healthy oils instead of stripping the skin. We don’t use a foaming agent in our cleanser therefore redness is less likely, however it is still common. If you do experience any redness, then it should ease quickly.
Will I break out after using the mask?
Masks are wonderful at making the skin more beautiful and clear.
However it is completely normal if you breakout after using the mask. This is because the Kaolin Clay in our Mask detoxifies the skin by pulling out impurities from beneath the skin's surface.
Yes, breakouts simply mean that your skin detoxifying ad getting rid of all of the toxins, and that our mask is doing its job.
Breakouts will clear up, but the amount of time it takes for this to happen is different for everyone. Once your skin has detoxed, then you will be one step closer to beautiful and clear skin.
Note: If our clay mask has caused a strong reaction to your skin like a rash, irritation, redness, burning or severe acne, and this is causing you concern, then please stop using the product immediately and consult with your GP.
I have nut allergies- can I use your products?
All of our Beard products contain Sweet Almond Oil, therefore we recommend avoiding this range.
There are no nut oils in our Eye Elixir, Daily Moisturiser, Peppermint & Hemp Cleanser or our Avocado & Hemp Green Clay Mask however they are made in the same warehouse as our beard range, so if you are highly allergic then we recommend avoiding our products.
However please check all ingredients on any product you use before applying it to your skin. If ever you are unsure, then please consult with your GP.
What is Australian White Kaolin Clay?
White Kaolin Clay is quite mild, making it an excellent choice for sensitive skin.
It is rich in minerals, and helps to restore and replenish skin with moisture while also drawing out impurities. It is rich in Silica which helps to improve skin elasticity, and cell renewal for glowy, younger-looking skin.
It delivers amazing results, almost instantly.
Hemp Co Australia proudly sources our Clay from Australia.
Is redness after using my Avocado & Hemp Green Clay Mask normal?
Yes, redness after a clay mask application is totally normal.
Your face may go red because the clay brings blood to the surface of your skin while it's drawing out the toxins and impurities from your skin.
To help with any redness:
- Don’t leave the mask on for more than 15 minutes.
- Use warm fresh water to remove your mask.
- Ensure that the face towel you are using to remove the mask is soft. If it is dry or too rough, you may damage and pull your skin, causing more redness.
- Wait around 15 minutes to let your skin breathe, before you apply your moisturiser.
Also, you may feel a slight tingle when you first put on the Mask. This is also quite common due to the inclusion of clay, as it helps draw out the impurities in your skin.
I have a discount code. Where do I enter it?
Well done! You have earned it!
At the final stage of checkout, you will see an option to enter your discount code.
Enter it in there and then click apply, and your discount will come off the price of your purchase.
If you have any problem finding it then please contact us at firstname.lastname@example.org.
How do I remove the Avocado & Hemp Green Clay mask?
We recommend using a soft towel and either cool or warm fresh water to remove the mask.
We also recommend moisturising with our Daily Moisturiser 15 minutes after the mask is removed to ensure your skin stays hydrated.
Are all the ingredients in Hemp Co Australia products vegan friendly?
Everything we produce is made from all natural and vegan ingredients, and we do not test any of our products on animals.
We only test our products on humans who love their skin as much as we do.
Do your skin care products contain any preservatives?
We only use natural plant-based ingredients, therefore the shelf life of our products may be shorter.
However, preservatives are necessary in order to ensure that your skincare stays at its most effective in different climates and environments. It is because of this, that we use only natural preservatives and nothing synthetic.
What is the shelf life of your products?
Our products have an approximate shelf life of 12 months from opening.
To ensure the viability of our products, then please make sure you store your products in a cool dry place, below 30 degrees C.
I'm pregnant - can I use your products?
First of all - Congratulations! How exciting!
We wish you all the best with your pregnancy.
Our products are all natural and plant based, which means that they are safe to use during pregnancy.
However, if you have any concerns then please consult with your GP.
I have eczema / rosacea - is your Avocado & Hemp Green Clay Mask suitable for me?
Yes! Our products are suitable to use on skin prone to eczema or rosacea.
If you do suffer from either of these conditions, then you may experience a slight tingling sensation on your first use. However, our products do not contain any ingredients that might trigger eczema or rosacea.
In saying that, everyone’s skin reacts differently to certain skin care products, therefore, it is always best to check with your GP if you have any major skin concerns.
We also recommend testing our products on a small patch of skin either inside of your elbow or behind your ear.
Finally, as clay masks can be known to dry your skin, it is incredibly important to remember to moisturise with our Daily Moisturiser <link to Daily Moisturiser page 1.2.D> 15 minutes after removing the mask.
Is Hemp Co Australia company based in Melbourne?
Yes, we are based in Melbourne, Australia and all of our products are made right here too. We love supporting local small businesses.
How do I purchase wholesale?
If you would like to place a wholesale order, please email hello@hempcoaustralia HYPERLINK "mailto:email@example.com".com and a member of our team will get back to you as soon as they can.
I shave, can I still use the Beard & Face Oil?
Yes, the Beard & Face Oil works wonders for beards or moustaches of any length, because it is so hydrating whilst still supporting the skin underneath. After a shave it is a great way to soothe the skin. Try it, your skin will love you for it.
How do I apply the Beard Butter?
Wash your beard: For best results, always start with a fresh clean beard.
If you also have our nourishing Beard & Face Oil: Apply 4-5 drops into your palm and rub hands together. Massage into the skin, then work from the root to the tip throughout the beard. Excess oil can be massaged into the face.
Apply Beard balm: Take a desired amount of Beard Butter into the palm of your hand. Rub your hands together and warm the butter before spreading evenly throughout your beard.
Style your beard: Brush or comb your beard in your preferred style.
It’s that easy!
Are your products hand made?
Yes! They are made in Melbourne, by hand, in a big vat. It was important to us to have a product that someone has thoughtfully and lovingly created for our customers, by someone who cares.
And what is even better than that? When you buy products from us, you are also supporting our local makers - who are fellow small business owners, just like us.
How long will it take for me to see results after using your skin care products?
You will see results straight away (after a single use), when using the Mask.
Changes will start to occur immediately with the Eye Elixir and Daily Moisturiser as well, however it will take a little longer to see results. We recommend giving a period of 30 days to allow the skin to adjust and see changes here.
Am I able to track my order once it has been placed?
Absolutely! Once you place your order, you will receive a confirmation email from us.
If you sign up for VIP Perks, then you will be able to log into your account at any time to track your own orders through our shipping partner.
If you checkout as a guest, you will receive email notifications from us and from our shipping partner giving you updates on when the order is due to ship, and estimated time of arrival to you.
I am a VIP rewards member, however I forgot to log in when I made my purchase. Can I still get my points?
Absolutely! Simply send us an email at firstname.lastname@example.org and we will add them onto your account.
What makes Hemp Co Australia products better?
While many brands are beginning to realise the importance of natural and sustainable products, Hemp Co Australia LIVE and BREATHE by creating skin care that is good for you, for the planet, and that actually works.
We refuse to use any toxins or chemicals in our products which can be found in many cheaper alternatives, and we pride ourselves in only including ingredients that are good for you, and that get results. In fact, we have made sure that everything that we include in our products is naturally better for you.
Toxins and Chemicals? No thanks.
Is your packaging recyclable?
Yes, we try our best to support the environment through our packaging, which for the most part is recyclable.
And this is why we have chosen glass containers instead of plastic, and why we have tried to keep plastic to an absolute minimum in our packaging. We don’t want to see our packaging end up in landfill. Glass can be recycled again and again.
**This also means that some products in glass can be dangerous if dropped in the shower - so watch those slippery fingers please!**
Do you have any ideas on how I can reuse your packaging at home?
Yes! Check out our blog here for heaps of fun art and craft ideas to reuse your bottles. They will look so good when you are done, that you will even be able to give them as gifts.
Ps. If you have any feedback or questions about the product containers or your mailing packaging then please contact us via email at hello@hempcoaustralia HYPERLINK "mailto:email@example.com".com.
Got a question that you still cant find the answer for?
Send us an email at firstname.lastname@example.org, and we will get back to you with the answer as soon as we can!
But if you need the answer even sooner, then contact us below.Help! I have a question!
HEMP CO PRODUCTS
We use only the highest quality, plant-based ingredients in every product we make, meaning there are no nasties or hidden toxins. Instead, everything you buy from Hemp Co Australia is vegan, natural, and actually works. Our products help to shrink pores, decrease inflammation and redness while nourishing and moisturising skin to help with that natural glow! Hello fresh, young radiance!
The main ingredient in each of our products, Hemp Seed Oil, is perfect for all skin types. It is a powerful ingredient which will moisturise dry skin and balance oily skin, all without clogging your pores.
And for those with facial hair? Our beard range will manage and prevent beard rash, beard itch and beardruff whilst protecting the skin and conditioning the hair. It’s a win-win for a fresh shave or beards of any length.
THE HEMP SEED OIL THAT WE USE IN OUR PRODUCTS, IS NOT SOMETHING THAT WILL GET YOU HIGH.
Although Hemp Seed Oilisharvested from the Cannabis Sativa plant, it is only derived from theseedsof the plant and from a strain of the Cannabis plant which has less than 0.03% THC. This means that Hemp Seed Oil contains onlyminusculetraces of THC (tetrahydrocannabinol) which is the compound of the plant that alters your state of mind and gives you that “high” feeling. Therefore Hemp Seed Oil will not alter your state of mind in any way.
Even though our products won’t make you feel high, we do hope that they will give you a feeling of wellbeing and elevation once you see your soft and beautifully
glowy skin or beard.
If you want to learn more about the difference between Cannabis, Marijuana and CBD Oil, then make sure youcheck out our blog here
HEMP PLANTS ARE ECO FRIENDLY AND AMAZING FOR THE ENVIRONMENT.
This is because they are one of the fastest growing plants on earth. They absorb more carbon dioxide than most other plants, they nourish the soil instead of depleting it, and they require less water to thrive
NO PESTICIDES ARE USED TO GROW HEMP.
This means that you know exactly what you are getting - a product that works, that is clean, and that (as mentioned above) is great for the environment.
Whilst still relatively new to usage in skin care, Hemp Seed Oil is fast becoming known as an incredibly beneficial oil due to its high levels of fatty acids. This gives it wonderful moisturizing properties which nourishes not just the skin, but also beard and facial hair, making it perfect for everyone, every day.
Hemp Seed Oil is also a great source of Omega 6 (also known as GLA - Gamma Linolenic Acid) which is a vital ingredient in skin care. It has a positive multi effect of moisturising and nourishing the skin, while calming any inflammation and helping to reduce the signs of ageing.
It also contains Omega 3 and Omega 9, and together they help to rebalance your skins natural oil levels, without being “oily” and they also help to prevent acne and breakouts, while leaving your skin looking balanced, clean and healthy.
Hemp Co tip: Our Cleanser is great for rebalancing your natural oil levels - Shop the cleanser here!
Oleic acid is also found in Hemp Seed Oil. Oleic acid is something that can’t be produced by your body, but as a natural component, it can help dry skin feel more hydrated, and it can also benefit sensitive or irritated skin. Amazing! I need to shop The Face now!
Hemp Seed Oil is high in Vitamin E, which makes it a great natural conditioner for your skin and hair. As you rub it into your skin it increases blood circulation and it deeply penetrates the hair shaft giving it a smoother and healthier appearance. It helps prevent water loss and keeps more moisture in the beard, hair and skin, leaving you looking healthier, plumper and more nourished at every turn.
Hemp Seed Oil has also been suggested to stimulate hair growth by penetrating into the skin and hair easily. Not only does it assist with the growth, but it also provides intense nourishment while assisting in keratin production to promote thicker, stronger, and healthier hair.
This is just what I have been looking for! It’s time to shop The Beard.